Last updated: January 1, 2025
Returns must be requested within 30 days of receiving the product.
Email your request to sales@tltooling.com with your company name, the order details, and the reason for the return. Please wait for return authorization before shipping anything back — unauthorized returns may be refused.
Products must be returned in their original, undamaged packaging and in new, unused condition. Special order items are not returnable.
A minimum 20% restocking fee and return shipping charges may apply. An automatic 10% processing fee is applied to all returns.
Shipping damage is handled separately from returns and is not subject to restocking fees. Keep the original carton, packing materials, and damaged merchandise intact, contact the carrier immediately for an inspection, then notify us so we can arrange a replacement or assist with the claim.
For truck shipments, note any visible damage on the freight bill and sign “Subject to Inspection for Hidden Damage.”
Products are warranted only to the extent of the warranties provided by our suppliers. Repair, replacement, or refund of the purchase price is the exclusive remedy for products that do not meet specifications.
Call us at (801) 468.1117 or email sales@tltooling.com and our Customer Service team will help.
